FAQ
What is Eko?
Eko is a mental wellness app designed to provide a safe space for listening, reflection, and daily support through a conversational AI
What can I use the app for?
With Eko, you can:
- chat with Eko anytime
- access your previous conversations
- listen to relaxation, meditation, and personal development audio content
- track selected wellness and physical activity data
Does Eko replace a psychologist?
No. Eko is a mental wellness and support tool. It is not a substitute for a mental health professional and should not be considered a medical device
Is the app available in multiple languages?
Yes. Eko offers multiple languages for the interface and selected audio content
Where can I chat with Eko?
Go to the Home tab to start a new conversation with Eko
How can I find my previous conversations?
All your conversations are available in the Saved tab, where you can review or continue them at any time
Where can I find the audio content?
All audio content is available in the Audio tab
How do I listen to audio content in another language?
To access audio content in a different language:
- Open Profile
- Change the app language
- Return to the Audio tab
- The audio language selection menu will appear automatically
If the language menu does not appear immediately, close and reopen the app
What is the Health tab for?
The Wellness tab is designed to centralize selected wellness and physical activity data connected to your fitness application
Where can I edit my profile or settings?
Your account information, language preferences, and app settings can all be found in the Profile tab
The app is slow or not responding
Try the following steps:
- Check your internet connection
- Close and reopen the app
- Make sure you are using the latest version
I can’t hear the audio content
Make sure your device volume is turned on and that no headphones or Bluetooth devices are preventing audio playback. If the issue persists, please contact our support team
I found a bug while using the app
If you encounter an issue, please report it through the Contact page, including your device model and a description of the problem.
Are my conversations private?
Your conversations are linked to your account and handled in accordance with our Privacy Policy
Can I delete my account?
Yes. You can delete your account from the Profile section or by contacting our support team
How can I contact the Eko team?
You can reach us through the Contact page available in the app or on our website
